Shopping and conditions

This page has been translated by Google Translate. Original version: https://www.autonalepky.cz/nakupovani-a-podminky/

Terms and Conditions

1) General provisions

By making a binding order, the Buyer confirms that he accepts the Business Terms and Conditions for the delivery of goods announced by the seller. The relationship between the buyer and the seller is governed by these terms of business, which are binding on both parties.

The labels are made of the finest rolled foil for signcutting. The film has a permanent adhesive and a protective layer against UV radiation and fading. It is intended for bonding to all smooth surfaces.

2) Ordering goods

We offer you the opportunity to buy right from your home, where you can shop nonstop. You can order it simply and comfortably with your shopping cart.

The subject of the contract is only the goods listed in the purchase contract – the order. Dimensions, colors, type of foil and other information on our site, catalogs, brochures and other printed matter are indicative.

We undertake to deliver to our customers only the goods in perfect condition and in accordance with the specifications or properties customary for the type of goods complying with the relevant standards, regulations and regulations in force in the Czech Republic and properly equipped with Czech glue guides.

The condition for fulfilling the validity of our electronic order is to fill in all the required data and details stated in the order form. The order is also the conclusion of the purchase contract.

3) Order confirmation

The order is received within 24 hours, we will send you an order confirmation by e-mail. In case of doubt, we will contact you.

4) Cancel an order

You can cancel each order within 24 hours by phone or e-mail without giving any reason. Just name, email, and description of the ordered goods or service.

5) Payments and postage

We will send the ordered goods by mail. The postage cost is 50 CZK. In the case of a cash on delivery, we charge extra CZK 50 for cash on delivery. In the case of returning the consignment and resubmitting (the wrong address, picking up the consignment, …), we will charge additional postage.

6) Terms of delivery

The delivery time is up to 14 days, unless stated otherwise. In case of problems with the production of goods we will contact you immediately. In case of non-acceptance of the goods sent by cash on delivery, the goods are automatically returned to our address. In such a case, the customer is obliged to pay the full amount of the order even if the goods are not accepted, on the grounds that it is a custom production and the returned goods can no longer be used.

7) Goods replacement

Replacement of goods is not possible. This is a custom manufacturing!

8) Withdrawal from the contract

According to the provisions of Section 53 (8) (c) of the Civil Code, you can not withdraw from a contract entered into in the mail order on the ground that it is a supply of goods modified according to the consumer’s wish or for him. Here the opportunity to resign without giving a reason within 14 days is not!

9) Complaint and Warranty

We will resolve any complaints to your satisfaction by an individual agreement with you and in accordance with applicable law. The buyer is obliged to inspect the goods after their take-over in order to find out any defects and damage. Possible defects are the buyer is obliged to report immediately to our company.

The warranty does not apply to:

1. defects resulting from normal use
2. incorrect use of the product
3. Incorrect storage

Claim Procedure:

1. Tell us about the complaint by phone, e-mail or in writing
2. Send the goods as a recommended package (not cash on delivery) to our address
3. In the mail, state the reason for the claim, your address
4. proof of acquisition of goods in our store

We will process your complaint as quickly as possible, no later than 30 days after its creation, that is, the takeover of the goods by our company.

10) Laws and regulations

  • zák. č. 455/1991 Sb., o živnostenském podnikání
  • zák. č. 101/2000 Sb., o ochraně osobních údajů

How to shop

Customer orders stickers in the “Sticker category” section. In the right part of the e-shop there is a list of categories. Click on the category to view the products for that category. Click on the product details to choose the size, color, type of foil, invert and number of pieces. Then put the selected product into your shopping cart. Click on the “Basket” link at the top of the e-shop in the main menu to view the shopping cart content.

Then follow the steps and selections to finish the order of the goods. Upon completion of the order, a confirmatory e-mail order will arrive at the customer’s address. Because it’s custom-made – think of your purchase well. We generally send the goods within 14 days by Czech post.

Autonalepky.cz reserves the right not to send ordered goods to customers who have not re-accepted previously ordered goods.

Payment options

  • Credit or credit card via PayPal without registration
  • PayPal as a registered user
  • Bank transfer
  • By cash

Electronic sales records EET

Under the Sales Records Act, the seller is required to issue a receipt to the buyer. At the same time, he is required to register the received revenue with the tax administrator online; in the event of a technical failure, within 48 hours at the latest.

Protection of personal data

Personal information is protected against disclosure and use by a third party. They are used only to send the ordered order and to communicate with the customer.

Laws and Regulations:

  • zák. č. 455/1991 Sb., o živnostenském podnikání
  • zák. č. 101/2000 Sb., o ochraně osobních údajů

Dear customers, we would like to inform you about a change in legislation under Regulation (EC) 2016/679 of the European Parliament and of the Council on the protection of individuals with regard to the processing of personal data (General Personal Data Protection Ordinance, GDPR).

Personal data manager is Robert Šperka, DiS, with headquarters Tínová 518, Zlín – Příluky, 760 01, ID 71579940.

What personal data are we collecting and processing?

We collect and process these common personal data: basic identification data and contact details of our customers, ie name, surname, title, address, company ID, VAT number, telephone, e-mail. We do not process personal data of children under 13 years of age.

For what purposes do we use and process personal data?

We process personal information without the client’s consent to comply with legal obligations, contract negotiations and contract performance and due to the legitimate interest of the data controller (direct marketing of our own products, sending business messages). Personal data is processed in electronic form by means of computer technology or in paper form.

How long do we process the data?

We process personal data depending on the purpose for the duration of any contractual relationship and for the next 10 years after the termination of the last contractual relationship with Robert Šperka, DiS. or until permission to process the data has been withdrawn.

Do we need to provide personal information?

The provision of personal data is like entering into a contract with Robert Šperka, DiS. voluntarily. However, some data are necessary to meet legal obligations when entering into a contract for the supply of goods or services, and we can not provide the required supply of goods or services without some information.

The data required for the above are: name and surname if the natural person is a business person, also his business name, distinguishing additions or other designations, headquarters and, where applicable, delivery address for goods, telephone, e-mail address.

How do we get personal data from?

We process the data you have provided to us in connection with negotiating a contract for the supply of goods or services.

How do we ensure privacy?

Personal data is under physical, electronic and procedural control, and we have control, technical and security mechanisms to ensure maximum protection of processed data from unauthorized access or transmission, loss or destruction, and other possible misuse.

All persons who come into contact with the personal data of their clients in the performance of their work or contract obligations are bound by a contractual duty of confidentiality.

Do we provide or pass on personal information?

We pass on personal information to state authorities, if this obligation is stipulated by law, and if necessary for the protection of rights Robert Šperka, DiS.

We may authorize the processing of data by a third person, the so-called processor. Processing is only possible on the basis of a contract that obliges the processor to have the same level of data protection as it provides. The data can therefore be passed on to suppliers who provide for us the services of sending mail and delivering goods.

What are your rights in relation to the processing and transfer of personal data?

In accordance with valid legislation, you can exercise your rights of data subjects. You have the right to access the personal data we process about you, the right to transfer the selected personal data directly to another administrator and the right to request the repair of personal data. You can request the deletion of personal data, or limitation of their processing unless it is necessary to further process them to meet legal obligations or if they are needed to continue to provide you with services. You can apply for these rights personally at the company’s headquarters in writing to the address of the company’s registered office or by email to info@autonalepky.cz.

What are your options to restrict the processing and transfer of personal data?

In case we process personal data based on your consent, you may withdraw this consent at any time. If your data is processed on a legitimate interest, you may object to such processing. We will evaluate each such objection and inform you of the outcome. We always comply with the data processing objections for marketing purposes. You can easily apply the complaint personally at the registered office of the company, in writing to the address of the company’s registered office or by mail to info@autonalepky.cz.

How do we know about the principles and rules for processing and protecting your personal information?

The client is informed about the processing rules for personal data each time we provide some personal information.

Who exercises personal data protection?

If we have not been able to resolve your privacy or privacy concerns in a satisfactory manner, you have the right to contact the Office for Personal Data Protection at: Pplk. Sochora 27, 170 00 Prague 7, www.uoou.cz

These rules apply from May 25, 2018